Irritated? Frustrated? Angry? If you're ready to explode, the chances are you're not alone. Whether it's an argument with a colleague about the best way to do a job or an aggressive customer, conflict is a part of everyday life. Conflict produces stress and can even cause injury or death. We can't always avoid conflict, but we can learn to manage it without resorting to violence. Our comprehensive conflict management training sessions are designed to:

Help you and your staff recognise triggers of confrontation and take steps to address them. By reconising the words or actions that immediately provoke an emotional response, such as facial expressions, tone of voice or the pointing of a finger ø your team will attain the skills necessary to begin controlling emotions and eliminating a majority of confrontational scenarios.

Help you move away from confrontation and toward agreement. By developing your concentration and body language skills you can reassure potential aggressors that you are paying attention, trying to understand their needs and actually listening to what they have to say.

Provide your team with options for resolving conflict. Many people can think of only two ways to manage conflict ø fighting or avoiding the problem. We'll help you learn how to get the facts straight, brainstorm ideas that may resolve the argument and discuss the pros, cons and consequences of your potential resolutions.

For further information on confrontation management training, please call us on
020 8686 2999 or click here to complete our online enquiry form.